1. What should I know before renting a vehicle?

• What requirements must I meet to rent a vehicle?
• What does the Full Pack rate include?
• What is considered misuse of the vehicle?
• What does the Basic rental rate include?
• What types of insurance do we offer and how do they work?
• How can I pay for the vehicle rental?

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2. How can I manage my booking?

• What happens if I am late to pick up my vehicle at Málaga Airport?
• What happens if I am late to pick up my vehicle at offices, hotels, or meeting points?
• How can I cancel my booking and what are the conditions?
• How can I modify my booking?

3. What should I do during my rental?

• What should I do if the vehicle is damaged?
• Is it possible to bring the vehicle back earlier?
• Can I extend my rental contract?
• Breakdowns and punctures: what to do?

4. What steps should I take after returning the vehicle?

• What charges could apply at the end of the rental?
• What should I do if I lose items in my rental car?
• What are the fees for managing fines and penalties?
• How to file a complaint and what information to provide?
• What should I do if I receive a fine after the rental has ended?
• How can I request invoices for my rental?

Cargo Vehicles

• When is the security deposit refunded?